Refund Policy


1. The Exchanges and Returns Policy guarantees 14 days for exchanges and returns. The first exchange or return of an order is free, in the case of orders made to Mainland Portugal.

Instructions: The customer must send an email to geral@exe.pt enquiring about the procedure for exchanging or returning the item. 

In the case of orders made to the Islands of Madeira and the Azores, the return of the item must be sent by the customer to the address stated on the invoice.

For orders placed outside Portugal but within the European Union, there is a return cost of €20, and exchange is not possible.

In any return situation, the refund may be issued up to 14 days after receipt of the item at the EXE PORTUGAL facilities.

2. For items mentioned on the website as "Slight Defects" or "Defects" or "Imperfect", as stated in their description, there is no possibility of exchange or return after purchase, as they are already at an extremely reduced price due to their condition.

3. EXE PORTUGAL has the right to refuse returns reported or sent outside the fixed period of 14 days, or products that are not in the same condition in which they were shipped.

All items for exchange or return must be delivered in the original packaging, in the same condition in which they were sent, together with the shipping box, product box, and original invoice.

Requirements to be met in case of exchange or return:

  • The products must not have been washed or used.

  • The products must be complete (return of the complete pair, together with accessories if applicable)

  • Original product box.

4. Warranty:

Our products have a two-year warranty, for eventual manufacturing defects acquired and maintained within the guidelines and conditions of use. The warranty is only valid for quality defects occurring during the manufacturing process after evaluation by the brand's Quality Control, and cannot be held responsible for any incorrect repair or maintenance of the product.

This warranty does not cover damage resulting from signs of wear and friction, cuts in the material, accidents such as exposure to high temperatures, solvents, acids, water, or any other liquid, forced fasteners, deformation of the product caused by use, improper use including incorrect cleaning of the material.

The following items are not considered manufacturing defects, resulting from misuse and/or improper storage by the consumer:

- Wear of the sole and heel;
- Fading of the color and appearance of stains due to contact with other materials (such as jeans, ink, among others), stains caused by rain, grease, and perspiration.
- Torn linings;
- Damaged shoe counters or any type of action that damages the shoe;
- Shoes damaged due to washing;
- Odor problems and bad smells.